I had better experiences at Excalibur and Treasure island. I really expected so much more from Caesars Palace. When we were leaving there was water pouring out of the ceiling of the parking garage 3rd floor. So, we had to check out through the kiosk downstairs. Then tried to check out through text message that was a no go, that gave me a key word was not recognized. Tried to check out through the QR code, and it took us to the App Store to download a mail app. We tried checking out through the TV and it was unsuccessful. We had to walk to other side of casino to get to Octavia tower elevators for the rest of our stay. They had to jackhammer the floor due to a pipe breakage. Then around lunch on the 2nd day the hallway was closed just before elevators to the Octavia tower. We never had this issue when it was free parking. They told us to just hit the help button if the key card didn’t work. We had to walk to checkin counter 2 times trying to get it resolved. We had issue each time we left the parking garage. We also had issues with the parking key not work. So an extra $240 to be on the same floor…NOT happening. When we checked in they did not have anything available on the same floor, unless we paid an extra $60 per night per room. We booked two rooms for two night and requested them to be on the same floor when we booked. It was my son‘s 21st birthday so, we decided to spend some extra money and stay at a nicer hotel.

The Westin Reserva Conchal, an All-Inclusive Golf Resort & Spa.

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